How the send in service works

How Our Send-In Embroidery Service Works

Got something you already love, but feel like it’s missing that little something? That’s exactly where our send-in embroidery service comes in—perfect for turning a well-loved piece into something truly personal.

Before you send anything our way, the most important step is to get in touch with us first. Just pop us a message with a few details (and ideally a photo of your item), so we can check everything through with you. We’ll chat about your ideas, placement, and whether your item is suitable for embroidery.

This bit really matters—please don’t send anything in without confirming with us first. Not all fabrics and materials are suitable for embroidery, and we’d hate for you to post something that we’re unable to work with. We’ll always give you honest advice and guide you on what will (and won’t) work best.

Once we’ve confirmed everything together, we’ll ask you to complete a quick waiver form. This just makes sure you’re happy for us to work on your item and acknowledges that, as it’s your own piece, there are always small risks involved when embroidering onto pre-loved garments.

After that, you’re good to go! We’ll send over the address and posting details—always use a tracked service so your item arrives safely with us.

When your piece lands in our studio, we’ll take great care with it, keeping you updated along the way. Once your embroidery is complete, we’ll package it up and send it back to you, ready to wear, gift, or show off.

If you’re unsure about anything at all, just drop us a message—we’re always happy to chat it through with you.